Transport assistance

Transport

A lift with a support worker you know — to work, day programs, medical appointments or a day out. Door to door, no rush, same face each time.

4 min read

Selfie from the driver's seat: a support worker pulling a face and a peace sign, her participant in the back seat with a tablet, both belted in and parked — Parked up before the next stop — one of our workers and her participant. Same face each time.

What this support is

Transport is a support worker driving you where you need to be, and — if you want — staying with you when you get there. Work. TAFE or uni. A day program. The hospital, the GP, the dentist. Boccia. The beach. Home again.

The NDIS funds this in two ways, and your plan decides which. Sometimes it is Transport as its own line in the core budget. More often, driving you somewhere is just part of a support shift — the worker's time, billed as support. Core budgets are flexible across their categories, so we can usually make it work either way. Bring the plan to the first call and we will show you which applies to you.

The difference from a taxi or rideshare is the person. It is the same worker each time. They know the route, the parking, and how long you like to take.

What a typical shift looks like

Work or study. Picked up at the agreed time, dropped at the door, picked up again at the end of the day. Same worker Monday to Friday, or whichever days you work.
A medical appointment. The Prince Charles, the PA, Gold Coast University Hospital, your local GP. The worker drives, parks, comes in with you if you want, keeps track of what was said, and drives you home.
A day program. The regular lift there and back that makes the program possible in the first place.
A day out. Somewhere you have wanted to go. The drive is part of the day, not a problem to solve first.

Transport and getting out and about often go together — the drive is how the outing starts. And if the goal is to catch the bus yourself one day, we can practise that too (see everyday skills).

Who it tends to suit

People who cannot drive or use public transport on their own, and need to be somewhere reliably each week.
Families doing all the driving themselves and needing to hand some of it to someone they trust.
People who find taxis and rideshare stressful and want a familiar face at the wheel.
Anyone with transport funding, or core funding, who is self-managed or plan-managed.

What it costs

We charge at or below the NDIS Pricing Arrangements and Price Limits. Time spent driving you as part of your support is support time at the price-guide rate for that time of day — weekday, evening, Saturday, Sunday and public holiday each differ. Provider travel (the worker getting to you) is claimed only where the NDIS rules allow it and only if it is in your service agreement. You get every rate in writing first. Full detail on our pricing page.

What we are not

Not a taxi, rideshare or booking app. There is no anonymous driver. It is a support worker you have met, and the drive is part of the support.
Not patient transport or an ambulance service. If you need clinical care in transit, that is a different service.
Not a wheelchair-accessible vehicle service by default. If you travel seated in your wheelchair, tell us on the first call and we will be straight about what we can offer rather than promise and miss.

Unsure? Call 0403 886 293 and tell us where you need to be each week. If we are not the right fit we will tell you who is.

How it starts

A ten-minute chat with Heidi — same or next business day. Call 0403 886 293, use the one-minute check, or send a message.
A free meet-and-greet with the worker we think fits — before you commit to anything.
A plain-English service agreement and our rate card in writing. No sign-up fee, no lock-in. You can end it any time.
Support starts — usually within one to two weeks of the first call.

Straight up: we are not an NDIS-registered provider, so we work with self-managed and plan-managed participants. If your plan is NDIA-managed you need a registered provider, and we will say so on the first call.

Questions people ask

Whose car is it?

Usually the support worker's, and we carry public liability and professional indemnity insurance. If you would rather travel in your own vehicle with the worker driving, say so at the meet-and-greet and we will sort it out in the service agreement.

Do you charge for the worker's travel to get to me?

Only where the NDIS rules allow it, and only if it is in your service agreement — you will know before the first shift. Driving you somewhere as part of your support is simply support time at the price-guide rate.

Can the worker stay with me at the appointment?

Yes. Transport with us is a support worker, not a driver. They can come in, take notes if you want, and drive you home. If you only need the lift, that is fine too.

Do you drive between Brisbane and the Gold Coast?

Our workers are matched locally — Brisbane workers live in Brisbane, Gold Coast workers live on the Coast — because a reliable 8am does not start with an hour on the M1. A one-off day trip is a different story: ask, and we will tell you honestly what we can cover.

Help at home — Personal care, meals, routines, keeping the house running.
Getting out and about — Sport, appointments, groups, outings — with a worker you know.
Everyday things & skills — Budgeting, buses, cooking, using services, everyday supplies.
NDIS support workers in Brisbane · NDIS support workers on the Gold Coast
About Keystone · Pricing · What core supports pay for

Talk to Heidi about transport

A ten-minute chat, then a free meet-and-greet with the worker before you commit to anything. Or check in one minute whether your plan type works with us.

Call 0403 886 293 Can we support you? 1-minute check