Last updated: February 2026
Keystone Community Care is committed to ensuring that our services, website, and communications are accessible to all people, including NDIS participants with disability. We believe that everyone has the right to access information and services independently, with dignity and equality.
This Accessibility Statement outlines our ongoing efforts to improve accessibility and remove barriers for people with disability in accordance with the Disability Discrimination Act 1992 (Cth), the Web Content Accessibility Guidelines (WCAG) 2.1, and the NDIS Practice Standards.
We have designed our website with accessibility in mind and continue to improve it. Current features include:
Simple, consistent menu structure with descriptive labels for easy navigation
Large, clear fonts with good contrast ratios for improved readability
Full website functionality accessible via keyboard for those who cannot use a mouse
Descriptive text for images to support screen reader users
Website adapts to different screen sizes and devices including mobile phones and tablets
Clear, straightforward language avoiding jargon where possible
We understand that people access information in different ways. We are committed to providing information in formats that work for you:
We can provide key information in Easy Read format with simple words and pictures. This includes service agreements, rights and responsibilities, and complaint procedures.
Prefer to talk? Call us on 0403 886 293 and we'll explain everything over the phone in a way that makes sense to you.
We can provide documents in large print or audio format. Just let us know what works best for you.
We're happy to meet with you in person to discuss services, answer questions, and explain documents. We can arrange meetings at a location convenient for you.
We welcome and support participants who communicate in different ways:
When meeting in person, we ensure accessibility by:
We can meet at your home, a community location, or another venue that is accessible and comfortable for you
We ensure meeting venues have wheelchair access, accessible parking, and accessible bathrooms
We can arrange quiet spaces for people sensitive to noise or bright lights
Assistance animals are always welcome at our meetings and in our services
All Keystone Community Care staff and support workers receive training in:
We are continuously working to improve accessibility. Our current priorities include:
Ongoing testing and improvements to meet WCAG 2.1 Level AA standards
Developing Easy Read versions of all key documents and forms
Creating videos with captions and Auslan interpretation to explain our services
Multiple accessible ways to provide feedback and make complaints
We are aware of some current accessibility limitations and are working to address them:
If you encounter any accessibility barriers, please let us know so we can address them promptly.
To request information in an accessible format or to discuss your accessibility needs:
Phone
0403 886 293We aim to respond to all accessibility requests within 2 business days. There is no charge for providing information in accessible formats.
Your feedback helps us improve accessibility. If you:
Please contact us using the details above. We will:
If you are not satisfied with our response, you may contact the Australian Human Rights Commission at humanrights.gov.au or the NDIS Quality and Safeguards Commission at www.ndiscommission.gov.au.
This Accessibility Statement is based on the following standards and guidelines: