Social & community participation

Getting out and about

Support to do the things you actually want to do — sport, hobbies, appointments, catching up with people, trying something new — with a worker who makes it happen.

5 min read

A participant in his wheelchair under the Departures sign at Brisbane Airport, both arms in the air, walking stick held high — Brisbane Airport, departures. Getting out and about can be a boccia game on Saturday — or this.

What this support is

Getting out and about is a support worker going with you into the world. To boccia on a Saturday. To the market. To a class you have wanted to try. To the doctor, with someone beside you who takes notes if you want them to. To see a friend. To the Story Bridge, in a harness, with the city behind you — one of our participants did exactly that.

The NDIS calls this Assistance with Social and Community Participation. It sits in the core part of your plan. Core budgets are flexible — the same money can move between this, help at home, transport and everyday supplies — so if the line in your plan says something slightly different, do not worry. Bring it to the first call and we will read it with you.

There is no program and no group timetable. It is your week. Our job is to help you live more of it.

What a typical shift looks like

Game day. A lift to the hall. Gear carried in. The worker courtside — helping with set-up, ramps and scoring, cheering, and driving home after. This is what a lot of our Redlands weeks look like.
A Saturday morning. Farmers market, a coffee, a walk. Nothing complicated. Just out of the house, with company you chose.
An appointment. The worker drives, comes in if you want them to, keeps track of what was said, and helps you book the next one.
Trying something new. A gym, an art class, a swim, a group. The worker helps you get through the door the first time, and keeps coming until you do not need them to.
Once a year. Christmas lunch with the whole crew, Grinch shirts and all.

Who it tends to suit

People who feel stuck at home and want a real reason to be out in the week.
Families who want a young adult building a life beyond the house — sport, friends, places that are theirs.
People who have had workers cancel or not turn up, and want someone who reliably makes the plan happen.
Anyone with Social and Community Participation in their plan who is self-managed or plan-managed.

What it costs

We charge at or below the NDIS Pricing Arrangements and Price Limits. Weekday, evening, Saturday, Sunday and public-holiday support each have their own price limit, so the rate depends on when the shift is — a lot of community support happens on weekends, and we will show you those rates up front. Your plan pays for the worker's time; your own tickets and coffee are yours. Anything else is agreed in writing first. Full detail on our pricing page.

What we are not

Not a day program or group centre. We do not run a venue or a timetable. If you want a centre-based program, there are good ones — and we can be the worker who gets you there.
Not therapy. Occupational therapy, psychology, exercise physiology and the like are capacity-building supports delivered by allied health professionals. We happily work alongside them.
Not respite or short-term accommodation. If your family needs overnight or multi-day breaks, that is a different support type. Call and we will point you the right way.

Unsure? Call 0403 886 293 and describe your week. If we are not the right fit, we will say so and tell you who might be.

How it starts

A ten-minute chat with Heidi — same or next business day. Call 0403 886 293, use the one-minute check, or send a message.
A free meet-and-greet with the worker we think fits — before you commit to anything.
A plain-English service agreement and our rate card in writing. No sign-up fee, no lock-in. You can end it any time.
Support starts — usually within one to two weeks of the first call.

Straight up: we are not an NDIS-registered provider, so we work with self-managed and plan-managed participants. If your plan is NDIA-managed you need a registered provider, and we will say so on the first call.

Questions people ask

Can my support worker come to my sport or club with me?

Yes — that is exactly what this support is for. We are the sponsor and support crew behind the Redlands Rebels boccia club, so game days are already part of our week. Whatever your thing is, the worker comes with you and helps you take part, not watch from the car park.

Do I have to choose from a list of activities?

No. There is no program and no timetable. You tell us what a good week would look like — a market, a class, a game, a coffee with a friend, an appointment — and we build the support around that.

Is it one-to-one?

Yes, always. One worker, one person, matched on personality and interests, and you meet them for free before anything starts. If it is not clicking, you can change your worker any time.

Will the worker drive me there?

Usually, yes. Getting there is part of the shift. If transport is a big part of your week — work, day programs, regular appointments — read our transport page too; the two supports often go together.

Help at home — Personal care, meals, routines, keeping the house running.
Transport — Door to door, to work, day programs, medical visits and days out.
Everyday things & skills — Budgeting, buses, cooking, using services, everyday supplies.
NDIS support workers in Brisbane · NDIS support workers on the Gold Coast
About Keystone · Pricing · What core supports pay for

Talk to Heidi about getting out and about

A ten-minute chat, then a free meet-and-greet with the worker before you commit to anything. Or check in one minute whether your plan type works with us.

Call 0403 886 293 Can we support you? 1-minute check