Assistance with daily life

Help at home

A steady hand with the everyday — showering, meals, medication reminders, laundry, keeping a routine — done your way, in your own home, by a worker you know.

5 min read

A participant in her powered wheelchair with two support workers either side of her on a sunny balcony, the ocean behind them — Two of our workers with a participant — the same faces at home as on a weekend away.

What this support is

Help at home is a support worker in your house, helping with the ordinary things a day is made of. Getting up and showered. Breakfast. A reminder to take your medication. Cooking a meal together. Laundry, dishes, a tidy kitchen. Getting ready for bed.

The NDIS calls this Assistance with Daily Life. It sits in the core part of your plan. Core budgets are flexible — the same money can move between help at home, getting out and about, transport and everyday supplies — so you do not need to have the line item exactly right before you call. We read plans every day and will go through yours with you.

The point is not that someone does it for you. The point is that it gets done your way, in your routine, by someone who knows how you like your tea.

What a typical shift looks like

Every family is different, but most help-at-home shifts look something like one of these:

A morning routine. The worker arrives at the agreed time. Help getting up, showering and dressing. Breakfast. Medication reminder. Bag packed, ready for the day. Out the door together or the worker heads off.
An evening. Cooking dinner side by side. Dishes. Tomorrow's clothes set out. A shower and into bed at the time you like.
A midweek house shift. Bed changed. Groceries put away. Two days of meals prepped. The washing on and hung out. The house running so the week does.

Shifts are one worker, one person. We do not send whoever is free. You meet your worker before you start, and it stays the same person unless you ask us to change.

Who it tends to suit

People who want to keep living in their own home, and need a reliable pair of hands at set times each week.
Families who are doing the morning and evening routines themselves and need someone dependable to share the load.
Young adults building towards more independence, where the goal is doing it together first, then doing it alone.
Anyone whose plan has Assistance with Daily Life in it and who is self-managed or plan-managed.

What it costs

We charge at or below the NDIS Pricing Arrangements and Price Limits — the caps every provider must follow. Weekday daytime, evening, Saturday, Sunday and public-holiday support each have their own price limit, so the rate depends on when the shift is. You get our current rate card in writing before the first shift. No sign-up fee, no minimum hours, no lock-in. Cancellations and travel follow the standard NDIS rules and are written into your service agreement. Full detail on our pricing page.

What we are not

Saying this plainly saves everyone time:

Not nursing or clinical care. Wound care, catheters, injections, complex medication management — that is community nursing, funded and delivered separately. Ask your GP, plan manager or support coordinator for a nursing provider; we can work alongside them.
Not Supported Independent Living (SIL). We do not run 24/7 support in shared houses. SIL needs a registered SIL provider.
Not a cleaning company. We help you keep house as part of your support. A one-off deep clean or bond clean is a different service.

Not sure which side of the line you sit on? Call 0403 886 293 and ask. If we are not the right fit we will tell you who might be.

How it starts

A ten-minute chat with Heidi — same or next business day. Call 0403 886 293, use the one-minute check, or send a message.
A free meet-and-greet with the worker we think fits — before you commit to anything.
A plain-English service agreement and our rate card in writing. No sign-up fee, no lock-in. You can end it any time.
Support starts — usually within one to two weeks of the first call.

Straight up: we are not an NDIS-registered provider, so we work with self-managed and plan-managed participants. If your plan is NDIA-managed you need a registered provider, and we will say so on the first call.

Questions people ask

Do you help with showering, dressing and toileting?

Yes. Personal care is a normal part of help at home. It is done by the same worker each time, at your pace, the way you want it done — and you can change the worker any time if it is not comfortable.

Will it be the same worker every time?

That is the aim. We match one worker to you on personality, skills, where they live and how you like your days to run, and you meet them for free before anything starts. If it is not clicking, tell Heidi and we rematch.

Can I have help in the evenings or on weekends?

Yes, by arrangement. Evening, Saturday, Sunday and public-holiday shifts have different NDIS price limits to weekday daytime, so the rate differs — you will have all of them in writing before the first shift.

My plan says 'assistance with daily life' — can the hours be used for other things too?

Usually, yes. Your NDIS core budget is flexible across its four categories, so the same funding can pay for help at home one week and getting out and about the next. Bring your plan to the first call and we will read it with you.

Getting out and about — Sport, appointments, groups, outings — with a worker you know.
Transport — Door to door, to work, day programs, medical visits and days out.
Everyday things & skills — Budgeting, buses, cooking, using services, everyday supplies.
NDIS support workers in Brisbane · NDIS support workers on the Gold Coast
About Keystone · Pricing · What core supports pay for

Talk to Heidi about help at home

A ten-minute chat, then a free meet-and-greet with the worker before you commit to anything. Or check in one minute whether your plan type works with us.

Call 0403 886 293 Can we support you? 1-minute check